The present conditions of use of the web page, regulate the terms of access and use of Picto Chinese, with electronic mail and, henceforth, “the Company”, that the user of the portal must accept to use all the services and information that are provided from the portal.

The user as well as the Company, owner of the portal, may be jointly named as the parties. The mere access or use of the portal, all or part of its contents and services means full acceptance of these conditions of use. The availability and use of the portal is understood to be subject to strict compliance with the terms contained in these conditions of use of the portal.

Content of the portal

Information and services

Users can access different types of information and services through the portal. The portal reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from the portal. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and / or cancel any information or service. The portal will make its best efforts to try to guarantee the availability and accessibility to the web. However, sometimes, for reasons of maintenance, updating, change of location, etc., may mean the interruption of access to the portal.

Obligations of the User

The user must respect at all times the terms and conditions established in this legal notice. In an express way, the user states that he / she will use the portal diligently and assuming any responsibility that may arise from the breach of the rules.

The user undertakes, in those cases where data or information is requested, not to falsify his identity by pretending to be any other person. The user accepts that the use of the Portal will be carried out for strictly personal, private and private purposes. The user may not use the portal for activities contrary to the Law, morals and public order as well as for prohibited purposes or that violate or harm the rights of third parties. Likewise, the dissemination, storage and / or management of data or contents that infringe the rights of third parties or any regulatory regulations of intellectual or industrial property rights is prohibited.

Likewise, the user may not use the portal to transmit, store, disclose, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or equipment. IT or telecommunications.

The user undertakes to indemnify and hold harmless the portal for any damage, prejudice, penalty, fine, penalty or compensation that the portal has to face.

Conditions of purchase

Return policy

Customers have a withdrawal period of 10 days from the date of receipt within which the purchase may be revoked and the Company will refund. The amount refunded will be proportional to the lessons non already taken, for example: if no lessons were taken, then 100% of the full amount will be refunded. If a package of 10 lessons have been bought and 2 lessons has been taken before the moment that the withdrawal is made effective (unenrollment from the courses of the Campus), then 80% of the paid amount will be refunded, and so on.

To carry out the right of withdrawal effectively, it will be necessary to contact the Company using the form at or sending an email to the following address


In case of a defective service, the company will proceed as appropriate to repair the user by allowing to retake the lesson without any extra charge. All the steps to make the reparation will be free for the consumer. The company is responsible for the lack of conformity that is manifested within a period of 48 hours from the delivery of the service.

Payment conditions

The customer declares that he has full capacity to make purchases within the platform, being of legal age and in possession of a valid credit or debit card issued by a bank that is acceptable to the company. The Client guarantees and is responsible for the validity of all the data provided on his card.